As soon as your order is ready for delivery, you get a shipping confirmation email with your tracking code. With this, you can track your order at any time.

After you have placed your order, our warehouse prepares it for the delivery. Once your order is ready for delivery, you get a shipping confirmation email.

In Germany, your order will arrive within 2-4 business days.

In other EU countries, your order will arrive within 3-7 business days.

Sometimes, due to high demand, it can take a bit longer for your parcel to arrive. We always update the current shipping times for each individual product directly next to the product information and keep you updated via e-mail if anything changes with your order.

Your parcel will be shipped out from our warehouse in Berlin. We ship all orders climate neutral with DHL GoGreen.

Yepoda delivers currently to all EU countries and Switzerland.

We are always open for your suggestions so let us know where you would like to ship us to and we will see what we can do in the future.

Yes! Yepoda is now shipping to Switzerland directly. Simply select Switzerland in the checkout.

Please remember that Switzerland is not part of the EU. For this reason, every shipment from abroad is subject to customs duties and VAT.

Germany: The shipping costs are 3,90 €. If you order for more than 49€ your delivery will be free of charge.

Austria: The shipping costs are 3,90 €. If you order for more than 49 € your delivery will be free of charge.

Rest of EU: The shipping costs are 8 €. If you order for more than 90 € your delivery will be free of charge.

Switzerland: The shipping costs are 9,99€.

Please remember that Switzerland is not part of the EU. For this reason, every shipment from abroad is subject to customs duties and VAT.

Please check your tracking information to see if your parcel is still out for delivery or has been delivered to your neighbour. If not, and if your tracking information has not been updated for the last 5 days, please contact us hier.

We are sorry for the inconvenience. If you are missing some items, please let us know here and we will make sure to take care of it.

We are sorry for the inconvenience. If you have received an item which you haven't ordered, please let us know here and we will make sure to take care of it.

We are very sorry that you have received a damaged item. Unfortunately, sometimes parcels are damaged while being out for delivery. Please contact us here and we will take care of the rest.

When the tracking information tells you that your parcel has been sent back to the sender, it might be that your address was wrong or not complete.
Please contact us here and share with us your order number, your tracking code and your complete address (the name of the recipient should be identical to the name on the post box). We will send you a new parcel shortly.

1. Place the items you'd like to order in your shopping cart.

Underneath every product, you will see a pink button called "Add to cart". Click it, to place an item you would like to purchase in your shopping cart. You can always update your items in the shopping cart, by changing the order quantity, adding or eliminating items. Please make sure your shopping cart only reflects the items you actually want to buy before you continue with the rest of the order process.

2. Check out

You can always view your cart in the upper right corner of the page. When clicking on it, you will get to the check out page, where you can finish your order. If you have a voucher code, you can apply it here. If you already have a customer account, you can login with your email address and password. Otherwise, you can register as a new customer by clicking on the box near the bottom of the page, or place your order without creating a customer account. Of course, your data is safe with us and we share it only with the partners that support us with getting your product delivered to you. By default, we also use your invoice address as your shipping address. If you want your order shipped to a different address, select “Ship to a different address” and enter the shipping address here. Then choose your preferred payment method.

3. Finish your order
Once you have confirmed all your information and you have read and accepted the withdrawal terms and our General Terms and Conditions, you can complete your order. Click on “Place order” to submit your order. We will make sure to get it to you as soon as possible!

You can redeem a voucher code directly in your shopping cart. If you want to place your order on a laptop or computer, you can see the field for the voucher code on the right side next to your order summary. If you want to place your order from a mobile device, please click on your order summary and the field for the voucher code will appear. Insert your voucher code and click "apply". The sum of your order will automatically be updated. It is not possible to use multiple voucher codes for one order.

You can see an overview of all your orders. You can also manage your invoice and delivery address easily and choose among them for your next purchase without having to enter new information.

Thank you for placing an order! After you placed the order you we will send you an e-mail with your invoice. If you didn't receive the invoice please let us know here and we will be happy to send it to you again.

You can only find an overview of your orders if you have created an account. The overview can be found in the account section.

Unfortunately, it is not possible to change orders after they have been processed. If you want to order more items, please place a new order for these items. If you want to cancel some items, please contact us and we will assist you.

Please contact us and we will try to help you cancel the order.

Thank you for placing an order! After you placed the order we will send you an e-mail with your invoice. If you didn't receive the invoice please let us know here and we will be happy to send it to you again.

Of course, you can! Simply choose Klarna as your payment option. The amount shall be paid within 14 days after the shipping confirmation.

If you would like to delete your account, please reach out to customer care  and we will take care of it for you.

That can happen and is not bad at all, just click on "Forgot password" in the login section and you will be able to reset your password.

We are happy to hear this!
You can enter your e-mail address in the box at the bottom right hand corner of the webpage. Afterwards, you will receive an e-mail in which you need to confirm your subscription. Please make sure to also check your spam folder for this. After the confirmation, you will receive our newsletters very soon.

If you place an order you can also tick the box "Keep me up to date on news and exclusive offers" below the e-mail field.

You are able to unsubscribe from the newsletter with a link at the bottom of every e-mail that you receive from us. If this shouldn't work for you, please contact us here and we will help you further.

Our aim is to create great natural skincare products for as many people as possible which is why our products are suitable for most skin types. All our products have been dermatologically tested and are suitable for various skin types such as dry skin, sensitive skin, normal skin, oily and combination skin. If you are interested in one product in particular, you can always check on the page of each individual product. You can find the suitable skin types in the section "Who am I good for".

Our products are good for 2 years. The expiration date of the product can be found on the bottom of the packaging.

As we use only natural ingredients, slight variations in terms of color and consistency can always happen due to production, shipment, storage or other factors and are usually nothing to be concerned about. However, please reach out to us here in case you have any doubt about the color and consistency of your product.

Please do not use our products on irritated or bruised skin. We recommend you to generally test all cosmetic products on a small spot of your skin before usage.
When using some of our products, for instance THE C-TOX, you may feel a tingly sensation on your skin right after the application. This reaction is nothing to be concerned about and only shows you that the active ingredients in the product are working the way they are supposed to work.

The compositions of our products are completely safe and all of them have been tested and approved according to EU regulations. Additionally, all of them have been dermatologically tested and approved – even for usage on sensitive skin.

In case you experience lasting skin irritations or redness, please wash off the product immediately. We also recommend, to see a dermatologist in this case, to evaluate potential allergies and intolerances.

We recommend pregnant and nursing women to consult their gynecologist before use. In case you want to use our product on a child or baby, please consult with the child's doctor beforehand.

To produce natural skincare products was one of the key motivators that led to founding Yepoda. Natural ingredients are therefore a core value for us and a key characteristic of all Yepoda products: We strongly believe in skincare products without silicones, parabens, formaldehyde, artificial colorants, PEGs, mineral oils, micro plastic, sulfates and synthetic fragrances.
All our ingredients are from natural origin and have of course been tested and approved according to the EU regulations. Additionally, all our products have been dermatologically tested – even for sensitive skin.
You can view the complete list of ingredients for each product on the respective product page. Here you will also be able to view additional information about the ingredients and why we selected them for the respective product.

No, all of our products are formulated without silicones, parabens, formaldehyde, artificial colorants, PEGs, mineral oils, micro plastic, sulfates and synthetic fragrances.
You can view the complete list of ingredients for each product on the respective product page. Here you will also be able to view additional information about the ingredients and why we selected them for the respective product.

All fragrances that are used in our products have been carefully selected due to their properties. They are all of natural origin and only based on essential oils.

All of our products are packed in glass jars instead of plastic jars and we use recycled materials for our shipping packaging and materials.

Since March 11, 2013, selling and importing cosmetic products that have been tested on animals, is illegal.
Not only because of this, but because of our own personal and corporate values, it is no option for us to test our products on animals. None of our products has been tested on animals or will ever be tested on animals!
Of course we still ensure that our products are safe to use and test according to the current EU regulations. Additionally, all our products are dermatologically tested.

Yes, all our products are suitable for vegans.

Every step of the korean skincare routine has its own purpose and function which is why a comprehensive approach is most effective. But as every skin is different, we recommend to discover what works best for you and of course you can also add any Yepoda product to your already existing routine. You can find more information about the Korean skincare routine, the individual steps and their purpose here.

You can find our complete guide to the Korean skincare routine, the individual steps and their purpose here. Don't forget: The Korean skincare routine is supposed to be beneficial for your skin but at the same time it is supposed to be fun, a small selfcare moment that you create for yourself. Take your time and enjoy your daily skincare routine as a small escape.

We love to get your feedback on our products! 14 days after you received your order you will get an e-mail from us in which you can give us your feedback. Alternatively, you can leave your feedback anytime directly on the product detail page on the website.