Shipping
How can I track my order?
How long will it take to get my order?
Where does my parcel come from and which company delivers it?
To which countries does Yepoda deliver?
I live in Switzerland. Can I still order at Yepoda?
What are the delivery costs?
What can I do in case I have not received my order within the promised delivery time?
I have received my parcel, but some items are missing.
I have received an item which I have not ordered.
Can I change my delivery address after I placed the order?
Returns
I have received damaged items. What can I do?
Can I return my product?
Order process
What can I do if the parcel was sent back to the sender?
How can I place an order?
How can I use my voucher code?
Which benefits do I have by creating an account?
How can I get a copy of my receipt?
Where can I find an overview of my orders?
Is it possible to change my order after I placed it?
What can I do if I want to cancel my order?
How can I change my delivery address after I placed the order?
Payment
How can I get a copy of my receipt?
Can I pay after I have received my parcel?
Which payment methods can I use?
Account management
How can I delete my account?
I have forgotten my password.
I would like to receive newsletters.
How can I unsubscribe from the newsletter?
How can I create an customer account?
Skincare
For which skin types are your products suitable?
For how long can I keep your product?
The consistency of the product is different from the pictures.
A product has caused a reaction on my skin. What can I do?
Can nursing moms and pregnant women use the product?
I am suffering from a skin disease, can I use your product?
Ingredients
Are your ingredients natural?
Do your products contain silicones or similar ingredients?
Which fragrance do you use?
Are your products made in Korea?
sustainability
Is your packaging sustainable?
Are your products free from animal tests?
Are your products vegan?
How sustainable is the manufacturing and shipping process?
Korean skincare routine
Do I need to follow all steps?
How do I make sure that I follow those steps correctly?
What can I do as you do not have all the products corresponding to each of the steps?
Feedback and reviews
How can I give feedback for a product?
What should I keep in mind when giving feedback about a product?
Other
Any question?