We are very sorry to hear about your experience. It is our goal to make every customer happy with our products. Your feedback will help us develop better products and services in the future. 

We'd love to make this up to you. Therefore we'll contact you soon to find out how we can make you happy again! 

If there is anything in particular we can help you with, please don't hesitate to contact us here.

As promised, you will soon receive the voucher code from us in your mailbox as a thank you! 🎁

We hope to see you soon!